First and foremost, we want you to know that our main goal is to ensure that you, our client, are completely satisfied with your entire IG Smart Home Improvements ( experience, from browsing our selection of products, to making an online purchase, and finally to receiving your new items.  That means that we do everything in our power (within reason, of course) to make sure that you're happy and your specific needs are met.

For example, we know that you want to receive your new products as quickly as possible, so if you place an order before 4:00 PM Eastern Standard Time, we send it out that same day!  And if you place your order after 4:00 PM Eastern Standard Time, we ship it the very next business day.


Our second dose of good news is that we offer FREE SHIPPING on orders of at least $99 to anywhere in the US and Canada!  We also offer a small flat rate fee of $4.95 for any order, which actually just covers the packaging materials, but we’re happy to take care of any and all additional shipping-related costs.  We’re determined to make it an easy and smooth process for you!

Another great piece of news is that we offer a variety of great options for shipping your orders.  For example, if you prefer a certain carrier, such as FedEx, UPS, USPS, etc., you can select whichever you feel most comfortable with; it’s completely up to you!

Or perhaps you would like to receive your order in 2 days or even overnight; we offer a variety of shipping methods too!  You can quickly and easily obtain real-time quotes on specific carriers and different delivery methods before you finalize your order.  And wait; there’s more!  You can even use our discounted rates on our Checkout Page right before checkout!  We weren’t kidding when we said that our goal is to make sure you, our customers, are happy!


The final piece of good news is that we can ship to virtually any address in the world!  And yes, our products can travel the globe; however you may need to refer to the customs policies and restrictions specific to your international location.  Otherwise, shipping your brand new items to you should be a breeze!  Product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we always suggest to contact your local services to find out more details.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you’ve selected.  Shipping date estimates depend on the particular carrier you’ve chosen and will appear on the Shipping Quotes page.  Please also note that the shipping rates for many items we sell are weight-based, and you can find the weight of any of our products on its detail page.  Finally, to reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


Returns are simple!  Just log into your account, view your order, and click the "Return Item(s)" button!  If you need to return an item due to an error on our part (if we shipped you the wrong product, a defective item, etc.), you won't have to pay to ship it back to us; we'll take care of the return shipping costs! For more information, you can click here to view our entire Return Policy.


If at any time you ever have any questions, concerns, suggestions, or if you encounter any issues, just let us know and we'll do everything we can to resolve it.  Just contact us; we’ll be more than happy to hear from you!